Privacy Policy

Effective Date: January 15, 2025

Last Updated: January 15, 2025

Introduction

Master Tire & Auto Svc. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Vehicle information (year, make, model, VIN when necessary)
• Service history and repair records
• Payment information (processed securely through third-party processors)
• Communication records and service requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and page views
• Cookies and similar tracking technologies

How We Use Your Information

We use collected information for the following purposes:

• Providing exhaust repair services and customer support
• Scheduling appointments and sending service reminders
• Processing payments and maintaining service records
• Communicating about your vehicle and recommended services
• Improving our website and services
• Complying with legal obligations
• Marketing our services (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition
• Consent: When you have given explicit consent for sharing

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure storage systems and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising

You can manage your cookie preferences through our cookie banner or browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access to your personal data we maintain
• Correction of inaccurate or incomplete information
• Deletion of your personal information (subject to legal requirements)
• Restriction of processing in certain circumstances
• Opt-out of marketing communications
• Data portability where technically feasible

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Service records may be retained for extended periods as required by automotive industry standards.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: mohamedvilla@muffexhrepair.com
• Phone: (731) 285-9010
• Address: 1960 Saint John Ave, United States

This Privacy Policy was last updated on January 15, 2025.