Effective Date: January 15, 2025
Last Updated: January 15, 2025
Our Commitment to Customer Satisfaction
At Master Tire & Auto Svc., we are committed to providing high-quality exhaust repair services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted and our process for handling service issues.
Service Satisfaction Guarantee
We stand behind our work with the following guarantees:
- Quality workmanship performed by certified technicians
- Use of appropriate parts for each repair
- Adherence to industry standards and best practices
- Completion of services as described in your estimate
- Professional and courteous customer service
Refund Eligibility
Full Refunds
Full refunds may be granted under the following circumstances:
- Service Not Performed: If we are unable to complete authorized services due to our error or equipment failure
- Major Service Failure: If our service fails to address the original problem within 30 days due to our workmanship error
- Unauthorized Work: If work was performed without proper customer authorization
- Billing Errors: If you were charged for services not received or parts not installed
Partial Refunds
Partial refunds may be considered for:
- Services that partially address the issue but require additional work due to our oversight
- Situations where the customer is unsatisfied due to communication issues on our part
- Cases where the repair meets specifications but does not fully meet customer expectations due to our inadequate explanation
Non-Refundable Services
The following services are generally non-refundable:
- Diagnostic Services: Inspection and diagnostic fees when the diagnosis is accurate
- Completed Custom Work: Custom exhaust installations that meet specifications
- Parts Already Installed: Parts that have been properly installed and are functioning as intended
- Services Meeting Specifications: Work that meets industry standards and matches the agreed-upon scope
Refund Request Process
Step 1: Contact Us Immediately
If you are unsatisfied with our service, please contact us within 30 days of service completion:
- Phone: (731) 285-9010
- Email: mohamedvilla@muffexhrepair.com
- In Person: Visit our location at 1960 Saint John Ave
Step 2: Initial Resolution Attempt
We will first attempt to resolve the issue through:
- Re-inspection of the completed work
- Corrective action at no additional charge
- Additional services to fully address your concerns
- Clear explanation of the work performed and expected outcomes
Step 3: Refund Evaluation
If the issue cannot be resolved through corrective action, we will:
- Conduct a thorough review of the service provided
- Evaluate the refund request against our policy criteria
- Provide a written explanation of our decision
- Process approved refunds within 10 business days
Warranty vs. Refund
Warranty Coverage
Most service issues are covered under our warranty rather than refund policy:
- Labor Warranty: 12 months from service date
- Parts Warranty: Varies by manufacturer (typically 12-24 months)
- Warranty Service: Repair or replacement at no charge
When Warranty Applies Instead of Refund
- Parts failure within warranty period
- Labor defects discovered after service completion
- Issues that can be corrected through additional service
- Normal wear and tear requiring maintenance
Cancellation Policy
Before Work Begins
You may cancel approved services before work begins:
- No Penalty: Cancellation with at least 2 hours notice
- Diagnostic Fee: May apply if inspection has been completed
- Parts Ordering: Customer responsible for parts already ordered
After Work Has Started
Once work has begun, cancellation policies vary:
- Customer responsible for work completed up to cancellation point
- Parts installed cannot typically be returned
- Vehicle may need to be made roadworthy for safety
- Additional charges may apply for reassembly
Refund Processing
Approved Refunds
When refunds are approved, we will process them as follows:
- Credit Card: 5-10 business days to reflect on statement
- Cash Payments: Immediate refund available
- Check Payments: Company check issued within 10 business days
- Financing: Coordination with financing company required
Partial Refunds
Partial refunds will be calculated based on:
- Value of services not performed or not meeting specifications
- Proportion of total service cost representing the unsatisfactory portion
- Reasonable deduction for any benefit received from the service
Special Circumstances
Emergency Repairs
For emergency repairs performed outside normal hours:
- Standard refund policy applies
- Emergency service fees are non-refundable if services were provided
- Customer safety takes precedence over policy restrictions
Insurance Claims
For services related to insurance claims:
- Refunds may be subject to insurance company approval
- We will cooperate with insurance adjusters regarding refund requests
- Customer responsible for any deductible amounts
Dispute Resolution
If you disagree with our refund decision:
- Internal Review: Request review by management
- Third-Party Mediation: Available through local consumer protection agencies
- Better Business Bureau: File complaint for mediation assistance
- Legal Action: Customers retain all legal rights under applicable law
Prevention Through Communication
We believe the best refund policy is prevention through:
- Clear communication about services and costs upfront
- Detailed written estimates before work begins
- Regular updates during service completion
- Post-service explanation of work performed
- Encouragement to ask questions at any time
Customer Rights
As our customer, you have the right to:
- Receive quality service performed by qualified technicians
- Clear explanation of work needed and costs involved
- Approve all work before it begins
- Request refunds under the conditions outlined in this policy
- Fair treatment and professional service
- Privacy protection for your personal and vehicle information
Policy Modifications
We reserve the right to modify this Refund Policy. Changes will be:
- Posted on our website with updated effective date
- Applied to services performed after the change date
- Communicated to customers upon request
- Available for review at our service location
Contact Information
For refund requests or questions about this policy:
- Phone: (731) 285-9010
- Email: mohamedvilla@muffexhrepair.com
- Address: 1960 Saint John Ave, United States
- Business Hours: Monday-Friday 7:00 AM - 6:00 PM, Saturday 8:00 AM - 4:00 PM
Our Promise: We are committed to earning your satisfaction through quality service, fair dealing, and professional conduct. This Refund Policy reflects our dedication to standing behind our work while maintaining fair business practices.
This Refund Policy was last updated on January 15, 2025.